{"id":6828,"date":"2022-09-06T02:05:30","date_gmt":"2022-09-06T02:05:30","guid":{"rendered":"https:\/\/itellum.com\/es\/?page_id=6828"},"modified":"2025-08-22T16:44:44","modified_gmt":"2025-08-22T16:44:44","slug":"averias","status":"publish","type":"page","link":"https:\/\/itellum.com\/en_us\/regulaciones\/averias\/","title":{"rendered":"Aver\u00edas"},"content":{"rendered":"<p class=\"has-medium-font-size\"><strong>Aver\u00edas:<\/strong>\u00a0<\/p>\n\n\n\n<p>For Itellum, your contributions are essential for the improvement of our management and the solutions we can offer you with our services.&nbsp;<\/p>\n\n\n\n<p>We provide the following channels where you can report service failures&nbsp;<\/p>\n\n\n\n<p><strong>Hours of operation<\/strong>&nbsp;<strong>en oficinas<\/strong><\/p>\n\n\n\n<p>Attention at any of our branches from 8:00am to 5:00pm from Monday to Friday and Saturdays from 8:00am to 12:00 noon.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>P\u00e9rez Zeled\u00f3n Branch<\/strong>&nbsp;<br>Address: On the Interamerican Highway in front of the Greek Y, San Isidro de El General, San Jos\u00e9, Costa Rica.&nbsp;<br>L\u00ednea Gratuita:&nbsp;800-ITELLUM (800-4835586)<br>Telephone Number: + (506) 4020-1224&nbsp;<br>WhatsApp: + (506) 6006-9011&nbsp;<br>E-mail:<a href=\"mailto:info@itellum.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@itellum.com<\/a>&nbsp;<\/li>\n\n\n\n<li><strong>San Jos\u00e9<\/strong> <strong>Branch<\/strong><br>Address: San Jos\u00e9, San Jos\u00e9, Mata Redonda, Sabana Norte, Centro Corporativo CLS, 9th floor.&nbsp;<br>L\u00ednea Gratuita:&nbsp;800-ITELLUM (800-4835586)<br>Phone Number: + (506) 2588-2079<br>WhatsApp: + (506) 6006-9011<br>E-mail:<a href=\"mailto:info@itellum.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@itellum.com<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Methods of contact:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toll-free 800-Itellum (technical support team is available 24 hours a day, every day of the year including legal holidays)<\/li>\n\n\n\n<li>Tel: (506) 2588-2079 option 3&nbsp;<\/li>\n\n\n\n<li>Free 800-ITELLUM&nbsp;<\/li>\n\n\n\n<li>WhatsApp: +506 6412 6310&nbsp;<\/li>\n\n\n\n<li>E-mail:<a href=\"mailto:soportesat@itellum.com\" target=\"_blank\" rel=\"noreferrer noopener\">soportesat@itellum.com<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Response and troubleshooting hours:<\/strong>&nbsp;<\/p>\n\n\n\n<p>The operator's technical support team is active 24 hours a day, every day of the year, including holidays, official holidays, Christmas and patriotic holidays. In addition, the customer can request to be informed about the evolution of the failure and also receive a specific report.<\/p>\n\n\n\n<p>El plazo m\u00e1ximo para resolver incidencias ser\u00e1 menor o igual a 1 d\u00eda h\u00e1bil despu\u00e9s de la presentaci\u00f3n de la reclamaci\u00f3n, la cual se notificar\u00e1 en el medio fijado cuando se present\u00f3 la solicitud.&nbsp;<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Aver\u00edas:\u00a0 Para Itellum sus aportes son esenciales para el mejoramiento de nuestra gesti\u00f3n y de las soluciones que podemos brindarle con nuestros servicios.&nbsp; Ponemos a disposici\u00f3n los siguientes canales donde puede reportar aver\u00edas en su servicio&nbsp; Horario de atenci\u00f3n&nbsp;en oficinas Atenci\u00f3n en cualquiera de nuestras&#8230;<\/p>","protected":false},"author":255,"featured_media":0,"parent":6809,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6828","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aver\u00edas - Itellum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itellum.com\/en_us\/regulaciones\/averias\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aver\u00edas - Itellum\" \/>\n<meta property=\"og:description\" content=\"Aver\u00edas:\u00a0 Para Itellum sus aportes son esenciales para el mejoramiento de nuestra gesti\u00f3n y de las soluciones que podemos brindarle con nuestros servicios.&nbsp; 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