{"id":11255,"date":"2025-08-22T16:23:01","date_gmt":"2025-08-22T16:23:01","guid":{"rendered":"https:\/\/itellum.com\/?page_id=11255"},"modified":"2025-08-22T16:23:02","modified_gmt":"2025-08-22T16:23:02","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/itellum.com\/en_us\/reclamaciones\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<p class=\"has-medium-font-size\"><strong>Reclamaciones<\/strong>:<\/p>\n\n\n\n<p>El cliente de los servicios proporcionados por Itellum Telecomunicaciones tiene derecho de acudir a presentar una reclamaci\u00f3n por alguna disconformidad con los servicios contratados.<\/p>\n\n\n\n<p>This right can be exercised by visiting any of our branches or by calling our telephone numbers:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>P\u00e9rez Zeled\u00f3n Branch<\/strong>&nbsp;<br>Address: On the Interamerican Highway in front of the Greek Y, San Isidro de El General, San Jos\u00e9, Costa Rica.&nbsp;<br>L\u00ednea Gratuita:&nbsp;800-ITELLUM (800-4835586)<br>Telephone Number: + (506) 4020-1224&nbsp;<br>WhatsApp: + (506) 6006-9011&nbsp;<br>E-mail:<a href=\"mailto:info@itellum.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@itellum.com<\/a>&nbsp;<\/li>\n\n\n\n<li><strong>San Jos\u00e9<\/strong> <strong>Branch<\/strong><br>Address: San Jos\u00e9, San Jos\u00e9, Mata Redonda, Sabana Norte, Centro Corporativo CLS, 9th floor.&nbsp;<br>L\u00ednea Gratuita:&nbsp;800-ITELLUM (800-4835586)<br>Phone Number: + (506) 2588-2079<br>WhatsApp: + (506) 6006-9011<br>E-mail:<a href=\"mailto:info@itellum.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@itellum.com<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>La presentaci\u00f3n de documentos o insumos por parte de los usuarios finales es completamente opcional y solo en caso de contar con ellos.<\/p>\n\n\n\n<p>El personal de atenci\u00f3n al p\u00fablico recibir\u00e1 la reclamaci\u00f3n y le asignar\u00e1 un n\u00famero de consecutivo, el cual ser\u00e1 \u00fanico y lo identificar\u00e1 para seguimiento del caso.&nbsp;<\/p>\n\n\n\n<p>El plazo para atender las reclamaciones es de 10 d\u00edas naturales.<\/p>\n\n\n\n<p>Si transcurrido el plazo anteriormente mencionado no ha obtenido respuesta o la misma no satisface sus intereses, le asiste el derecho de acudir ante la SUTEL y presentar una respectiva reclamaci\u00f3n, siguiendo los pasos que establece en su p\u00e1gina web.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Reclamaciones: El cliente de los servicios proporcionados por Itellum Telecomunicaciones tiene derecho de acudir a presentar una reclamaci\u00f3n por alguna disconformidad con los servicios contratados. Dicho derecho puede ser ejercido present\u00e1ndose a cualquier de nuestras sucursales o bien llamando a los tel\u00e9fonos:&nbsp; Sucursal P\u00e9rez Zeled\u00f3n&nbsp;Direcci\u00f3n:&#8230;<\/p>","protected":false},"author":258,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-11255","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reclamaciones - Itellum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itellum.com\/en_us\/reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamaciones - Itellum\" \/>\n<meta property=\"og:description\" content=\"Reclamaciones: El cliente de los servicios proporcionados por Itellum Telecomunicaciones tiene derecho de acudir a presentar una reclamaci\u00f3n por alguna disconformidad con los servicios contratados. Dicho derecho puede ser ejercido present\u00e1ndose a cualquier de nuestras sucursales o bien llamando a los tel\u00e9fonos:&nbsp; Sucursal P\u00e9rez Zeled\u00f3n&nbsp;Direcci\u00f3n:...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itellum.com\/en_us\/reclamaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Itellum\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-22T16:23:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itellum.com\/reclamaciones\/\",\"url\":\"https:\/\/itellum.com\/reclamaciones\/\",\"name\":\"Reclamaciones - Itellum\",\"isPartOf\":{\"@id\":\"https:\/\/itellum.com\/#website\"},\"datePublished\":\"2025-08-22T16:23:01+00:00\",\"dateModified\":\"2025-08-22T16:23:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/itellum.com\/reclamaciones\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itellum.com\/reclamaciones\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itellum.com\/reclamaciones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itellum.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reclamaciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itellum.com\/#website\",\"url\":\"https:\/\/itellum.com\/\",\"name\":\"Itellum\",\"description\":\"ITELLUM proporciona el INTERNET M\u00c1S R\u00c1PIDO\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/itellum.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reclamaciones - Itellum","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itellum.com\/en_us\/reclamaciones\/","og_locale":"en_US","og_type":"article","og_title":"Reclamaciones - Itellum","og_description":"Reclamaciones: El cliente de los servicios proporcionados por Itellum Telecomunicaciones tiene derecho de acudir a presentar una reclamaci\u00f3n por alguna disconformidad con los servicios contratados. Dicho derecho puede ser ejercido present\u00e1ndose a cualquier de nuestras sucursales o bien llamando a los tel\u00e9fonos:&nbsp; Sucursal P\u00e9rez Zeled\u00f3n&nbsp;Direcci\u00f3n:...","og_url":"https:\/\/itellum.com\/en_us\/reclamaciones\/","og_site_name":"Itellum","article_modified_time":"2025-08-22T16:23:02+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itellum.com\/reclamaciones\/","url":"https:\/\/itellum.com\/reclamaciones\/","name":"Reclamaciones - Itellum","isPartOf":{"@id":"https:\/\/itellum.com\/#website"},"datePublished":"2025-08-22T16:23:01+00:00","dateModified":"2025-08-22T16:23:02+00:00","breadcrumb":{"@id":"https:\/\/itellum.com\/reclamaciones\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itellum.com\/reclamaciones\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/itellum.com\/reclamaciones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itellum.com\/"},{"@type":"ListItem","position":2,"name":"Reclamaciones"}]},{"@type":"WebSite","@id":"https:\/\/itellum.com\/#website","url":"https:\/\/itellum.com\/","name":"Itellum","description":"ITELLUM proporciona el INTERNET M\u00c1S R\u00c1PIDO","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itellum.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/pages\/11255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/comments?post=11255"}],"version-history":[{"count":1,"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/pages\/11255\/revisions"}],"predecessor-version":[{"id":11256,"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/pages\/11255\/revisions\/11256"}],"wp:attachment":[{"href":"https:\/\/itellum.com\/en_us\/wp-json\/wp\/v2\/media?parent=11255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}