800-4835586 / (506) 2588-2079 info@itellum.com Pérez Zeledón, San José, Costa Rica

1. SATELLITE SERVICE PERFORMANCE

1.1 Availability del servicio

A Internet Links 99.97%

1.2 Quality of service thresholds

In the event that the installation of the service cannot be carried out within the established term, either due to a cause attributable to Itellum Comunicaciones or due to voluntary resignation of the end user, he/she may request the refund of the amounts paid according to the following section: click here to see

2. Definition of service availability
It is defined as Service availability while the service is functional, i.e. the service is able to send and receive information in an optimal way.

3. Performance

Provisioned speeds per service plan:

SERVICE PLANRESIDENTIALCORPORATE
AVAILABILITY99.97%99.97%
DOWNLOAD3 Mbps25 Mbps
UPLOAD1 Mbps1 Mbps
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