Averías: 

For Itellum, your contributions are essential for the improvement of our management and the solutions we can offer you with our services. 

We provide the following channels where you can report service failures 

Hours of operation en oficinas

Attention at any of our branches from 8:00am to 5:00pm from Monday to Friday and Saturdays from 8:00am to 12:00 noon. 

• Pérez Zeledón Branch 
  Address: On the Interamerican Highway in front of the Greek Y, San Isidro de El General, San José, Costa Rica. 
  Línea Gratuita: 800-ITELLUM (800-4835586)
  Telephone Number: + (506) 4020-1224 
  WhatsApp: + (506) 6006-9011 
  E-mail:info@itellum.com 
• San José Branch
  Address: San José, San José, Mata Redonda, Sabana Norte, Centro Corporativo CLS, 9th floor. 
  Línea Gratuita: 800-ITELLUM (800-4835586)
  Phone Number: + (506) 2588-2079
  WhatsApp: + (506) 6006-9011
  E-mail:info@itellum.com 

Methods of contact:

• Toll-free 800-Itellum (technical support team is available 24 hours a day, every day of the year including legal holidays)
• Tel: (506) 2588-2079 option 3 
• Free 800-ITELLUM 
• WhatsApp: +506 6412 6310 
• E-mail:soportesat@itellum.com 

Response and troubleshooting hours: 

The operator's technical support team is active 24 hours a day, every day of the year, including holidays, official holidays, Christmas and patriotic holidays. In addition, the customer can request to be informed about the evolution of the failure and also receive a specific report.

El plazo máximo para resolver incidencias será menor o igual a 1 día hábil después de la presentación de la reclamación, la cual se notificará en el medio fijado cuando se presentó la solicitud.